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Support

Help & Support

Quick answers about your account, purchases, and safety, and how to reach us.

Account and profile

Use Account in the side menu to update your profile details, password, phone number, and verification. You can deactivate or delete your account from Account status.

Purchases and Coins

Wallet shows your purchases, rewards, and Coin usage. Membership shows your current plan options. Coin packs are one-time purchases and never renew automatically.

Safety

Use the report or block controls on a profile or conversation when another person makes you uncomfortable. Read our safety guidelines for more.

Contact support

Chat with support from the app, or email support@novlov.com.